Questions & Answers
Clear answers to key questions about purchasing in China, delivery timelines, payment, and warehouse intake.
Assisted Purchase & Sourcing
How does the Buy For Me service work?↓
You send us a product link, size/color parameters, and quantity. We contact the factory, verify availability and terms, confirm the invoice with you, and purchase upon your approval.
Which Chinese platforms can you buy from?↓
We purchase from 1688.com (wholesale factories), Taobao, Poizon / Dewu, Pinduoduo, Alibaba, and direct offline Chinese manufacturers.
What if the seller ships the wrong item or defect?↓
Upon warehouse arrival, we inspect models, sizes, and quantities against your order, and take inspection photos. If there is a mismatch, we contact the vendor for return or replacement.
Warehouse & Forwarding
How do I use your warehouse if I buy myself?↓
Submit a forwarding request. Your manager provides the Chinese warehouse shipping address and recipient details. When the supplier ships, send us the tracking number.
Can you consolidate orders from several vendors?↓
Yes. We receive packages from multiple vendors, consolidate them into one master carton, and eliminate dead weight.
What kind of protective packaging do you provide?↓
We offer heavy-duty cartons, rigid protective edge corners, wooden crating, bubble wrap, and moisture-proof stretch film.
Pricing, Rates & Timelines
How is the shipping rate calculated?↓
Freight rate depends on destination city, total weight, volumetric density (kg/m³), cargo category, and selected transport mode. The rate is confirmed before shipment.
When do I pay for shipping?↓
Payment terms are agreed before dispatch. You pay after the calculation and invoice structure are completely verified.
How can I track my shipment?↓
Your manager provides milestone updates: warehouse intake and dispatch; further status updates are provided upon request.
Did not find the answer to your question?
Submit your inquiry via the form — our logistics manager will get in touch and explain all details.