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Start with your situation

Buying from stores and platforms

We contact the seller to clarify the model, options, stock and purchase terms. Already paid the seller? We can arrange receipt in China without buying again.

For personal purchases and business

Discuss your request
Buying from stores and platforms
Before confirmation

We confirm whether the service applies to your request

This page shows possible stages. Before payment, we check the goods, seller terms, feasibility of China-side work, documents and a channel for the destination country.

No stage, timing, price, payment method or route is treated as included before individual confirmation.

Start with your situation

What is the status of the goods now?

This separates purchasing help from preparing goods already bought for the next stage. Conditions are confirmed for the specific request.

01 / Buying from stores and platforms

Buying from stores and platforms

We contact the seller to clarify the model, options, stock and purchase terms. Already paid the seller? We can arrange receipt in China without buying again.

  • What you receive: An agreed order specification, seller terms and handover to the next stage.
  • What we agree first: Goods, buying fees, domestic freight and international shipping are separate cost components. A catalogue entry does not guarantee stock or purchase acceptance.
02 / Buying from stores and platforms

Supplier sourcing and paid preliminary checks

We search for a seller or manufacturer against your brief. A paid preliminary check covers registration details, company contact and a product video call; wholesale requests can include alternative suppliers.

  • What you receive: A comparison and a report distinguishing checked information from unanswered questions.
  • What we agree first: Scope and price are agreed first. Factory or warehouse visits, measurements and negotiations are quoted separately. This is not a guarantee of reliability or a laboratory test.
03 / Buying from stores and platforms

Samples before a wholesale order

We buy samples, check agreed characteristics, provide photos or video and arrange shipment to your company.

  • What you receive: A sample and a report against the agreed checklist to support your purchasing decision.
  • What we agree first: Quantity, tests, packing and shipping are agreed separately. A good sample does not guarantee the batch; samples are still subject to import rules.
04 / Buying from stores and platforms

Returns, exchanges and seller assistance

We communicate with Chinese sellers, document discrepancies and help arrange returns, exchanges or repairs where their terms allow.

  • What you receive: Issue documentation and a next step agreed with the seller.
  • What we agree first: Seller acceptance, deadlines, reverse logistics and costs need a separate check. We do not promise refunds or international warranty coverage in advance.
Next step

Discuss your request

We do not accept dangerous goods, temperature-controlled goods, food, medicines, weapons or prohibited substances. Other products are screened against carrier and destination rules before purchase or dispatch.

Where do we start? choose the closest option

Optional: up to 3 images, 2 MB each. They are available only to the staff handling your request.

Start typing a country name or choose one from the suggestions.

How should we contact you?

Choose a convenient channel and enter the contact below.

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By clicking “Send”, you consent to processing the information you provide to answer your request, including cross-border transfer to the operator in China and necessary service providers, under the Privacy Policy.

Requests are accepted 24/7. During working hours we aim to reply within 2 hours; complex requests or requests received during Chinese public holidays may take up to one day.

Need advice?

Tell us the product and destination. We will confirm service availability and return a quote for this order.