掌柜 (Zhǎngguì — Shopkeeper / Store Manager)
The traditional honorific term used to address seller representatives and managers on Taobao and 1688.
Term Definition
The title 掌柜 historically refers to a shop manager. In Chinese e-commerce messaging, buyers address customer sales liaisons as 掌柜. Through conversations with the 掌柜, buyers negotiate volume price breaks, color choices, and carton parameters.
Usage Example
«Messaging the 掌柜 directly resolved dimensional queries regarding packaging dimensions.»
What we do
Our Chinese-speaking managers communicate directly with suppliers, buying orders with 0% fee.
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Other terms in this category
包邮 (Bāoyóu — Free Domestic Shipping)
A badge on 1688 and Taobao indicating that the seller covers shipping to the warehouse within China.
现货 (Xiànhuò — In Stock)
A sourcing badge indicating ready-made products stored in the supplier warehouse ready for immediate shipping.
定制 (Dìngzhì — Customization / Made-to-Order)
A 1688 marker indicating factory willingness to customize branding, dimensions, or materials.
Need assistance with shipping from China?
Your account manager will verify supplier terms and calculate freight by density without hidden charges.